Evening Customer Service Exit Booth Agent - DFW Airport

About the role

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full-time Customer Service Agent working in the Exit Booth at Dallas Fort Worth Airport (DFW). This onsite position is located at 2424 E 38th St, Dallas, TX 75261. Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.

Pay

Up to $21.50 per hour ($15.50 base hourly rate plus performance-based incentives).

Schedule

Consistent 40-hour-per-week schedule. Must be available to work an operational shift bid including weekends, nights, and holidays (apart from religious observance).

Benefits

• Paid time off
• Employee discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development
• Airport clearance not required

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure the booth is stocked with appropriate supplies to meet customer needs
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information
• Effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties to ensure service levels meet customer needs

Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
• Apart from religious observance, must be available to work a 40-hour schedule as part of an operational shift bid including weekends, nights, and holidays