Evening Clinic Manager

Responsibilities

• Coordinating the efficient flow of medical, behavioral health and dental services
• Ensuring a high level of customer service and managing the health center’s telecommunications and electronic health records systems
• Organizing and coordinating the day-to-day activities of the medical and dental support staff
• Maximizing appointment scheduling, ensuring patients are checked-in accurately, and facilitating proper registration for public and privately funded programs
• Participating and leading process improvement initiatives to enhance the health center’s Patient Centered Medical Home (PCMH) care delivery model
• Promoting positive working relationships with patients, families, health care providers and health center employees in the spirit of Camino’s core values
• Developing a culture of teamwork within the health center in order to ensure an excellent patient experience, efficient operations and optimal access to care
• Directly supervising the Health Information Clerks, Patient Services Representatives, Patient Services Representative Leads, Medical Assistants, Primary Care Team Leads, Perinatal Coordinator, Dental Assistants, Registered Dental Assistants, and Dental Leads
• Ensuring the essential functions of medical and dental support staff, are carried out in a satisfactory manner
• Collaborating with the Nurse Manager and Dental Director to ensure the work of the medical and dental support staff efficiently supports the needs of the care teams
• Maintaining the health center’s Sliding Fee Policy and cash collection process in a manner consistent with the health center’s policies
• Conducting a daily cash reconciliation to ensure the accurate recording of patient payments
• Overseeing the Perinatal Coordinator’s activities and the health center’s Comprehensive Perinatal Services Program (CPSP)
• Ensuring the CPSP program is fully integrated into the health center’s service delivery model
• Proactively monitoring the medical and dental clinic schedules in order to ensure optimal patient access and department productivity goals are achieved
• Ensuring patient appointment scheduling is completed in accordance with the health center’s protocols and relevant payer/funder requirements
• Coordinating patient reminder and no-show calls
• Ensuring Patient Services Representatives and Dental Assistants efficiently and accurately check-in patients
• Ensuring the health center’s Sliding Fee Policy is accurately and consistently carried out
• Ensuring staff accurately follow the cash collection process in a manner consistent with the health center’s policies
• Ensuring staff accurately document their work in the electronic health record
• Ensuring that patient consents and releases are used in a manner consistent with the health center’s protocols
• Responsible for reconciling electronic PHI exports and imports
• Responsible for the accurate processing of medical records and provider deposition subpoenas
• Primary point of contact and maintaining relationship with the third party medical records vendor
• Evaluating staff performance against job description criteria and competency assessment; providing guidance and coaching to develop individuals as well as the team to highest potential
• Participating in recruitment activities, promotions, performance improvement plans and disciplinary action for medical and dental support staff
• Facilitating new support staff onboarding; partnering with Leads to ensure new employees successfully complete their probationary period and competency check list
• Assessing training needs, promoting developmental activities and providing staff in services
• Scheduling and tracking tardiness, attendance, meals and rest breaks, and paid time off (PTO)
• Ensuring that time keeping protocols are followed

Qualifications

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Excellent time management skills with the ability to simultaneously manage multiple projects and meet deadlines
• Ability to work in a fast-paced environment
• Excellent oral and written communication; basic math skills
• Proficient in using computer and office equipment
• Ability to convey a sense of confidence and trust to all patients
• Ability to relate well to other health professionals and support staff
• Ability to carry out administrative and patient support services
• Ability to maintain patient confidentiality