Evening Bartender/Bistro Attendant

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle and specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

Location

Courtyard Roseville Galleria Mall/Creekside Ridge
301 Creekside Ridge Court
Roseville, CA 95678

Responsibilities

• Maintain a warm and friendly demeanor at all times; be attentive, helpful, and courteous to guests, managers, and fellow employees.
• Set up the bar according to hotel standards and ensure prompt and efficient guest service.
• Prepare beverages and cocktails following the hotel’s mixing and presentation standards.
• Serve guests with all beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions, storing liquor, supplies, and equipment according to hotel standards.
• Follow all state liquor laws and hotel policies, including procedures for serving liquor to avoid issues with intoxicated guests.
• Know hotel services, facilities, fire exit locations, and fire extinguisher locations; operate equipment as needed.
• Respond to guests’ problems, complaints, and accidents.
• Keep the bar and service areas clean and tidy during service.
• Ensure overall guest satisfaction.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information and show initiative in anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Effective verbal and written communication skills with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance as required by scheduling, which varies according to hotel needs.