Evening Audiovisual Systems Technician

Position Responsibilities

Provide preventative maintenance to AV systems including testing and cleaning
Test each AV system as required or requested
Meet end users to help them work through issues within a given space or spaces
Effectively create and update help desk tickets once tasks have been completed
Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
Troubleshoot any reported or found issues in any of the supported spaces as assigned
Update and help maintain an accurate inventory should components need to be changed
Install AV components as needed and perform a thorough test once installation is completed
Manage work study students to assist in tasks noted above

Required Qualifications

• Several years experience in the audio visual industry
• Experience with managing people
• Experience in customer support related to AV systems
• Experience in troubleshooting AV components and systems
• Ability to communicate effectively in oral and written form
• Experience with Windows, Mac, iOS, and Android computer systems
• Must be able to move or lift a minimum of 50 pounds
• Must be able to work from ladders or scaffolding as required
• Valid driver’s license

Preferred Qualifications

• Experience in higher education
• Basic knowledge of AV signal flow
• Experience with various web-conferencing and lecture capture applications
• Ability to operate comfortably in high stress environments
• Demonstrated ability to work within a team and independently to achieve goals
• Experience with use and programming of Crestron and QSC components
• Industry certifications are preferred (Avixa – CTS, CTS-I, CTS-DCrestronQSCOther manufacturer certifications)
• Basic IT networking experience

Pay and Benefits

Pay Band 4
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: Salary commensurate with experience up to an expected budget max of $53,702
Hours per week: 40
Shift Schedule: Monday - Thursday 1pm to 10pm and Friday 8am to 5pm