EV Charging Station Technician

Responsibilities

• Deliver technical subject matter expertise and thoughtful de-escalation with accurate diagnostics in accordance with eMobility standards/MSAs/SLAs-fixing the customer first, then fixing the issue right the first time.
• Follow detailed repair manuals, service bulletins, and technical information, and meet with clients upon service completion.
• Conduct proper, thorough, and timely documentation of related work orders, including all parts and warranty records, and deliver a high customer service closed-loop process with clients during each service visit.
• Effectively communicate with customers' Network Services provider to ensure the scope of work has been completed and equipment is back to normal operating conditions, with both predictive analysis and preventive maintenance.
• Perform OEM testing, troubleshooting, repairs, and upgrades/revisions to a broad range of equipment, ranging from Level 2 EV chargers to DC Fast Chargers, including planned maintenance.
• Conduct equipment testing, including insulation testing (megger testing), thermal imagery, torque tests, and performance evaluations.
• Troubleshoot system performance issues and isolate ground faults.
• Collaborate with the eMobility Service team to ensure adherence to maintenance schedules and optimize routes.
• Conduct site safety assessments, identify safety hazards, and complete JHA, LOTO, and other safety-related documentation as per OSHA and site-specific requirements.
• Generate professional service-specific reports using a work order system for customer presentation.
• Be available for planned and unplanned overtime and emergency response work.

Qualifications

• 2 years of experience in servicing electrical power equipment in the commercial or utility energy field and/or formal electrical/electronic training.
• Strong electrical, electronic, and mechanical troubleshooting skills.
• Technical knowledge of EV chargers and other applicable power electronics is preferred but not required.
• High School diploma or GED equivalent.
• Strong understanding of OSHA safety requirements, including LOTO, Arc Flash, JHA/JSA, etc.
• Valid state driver's license.
• Salesforce experience is a plus.