Europe Reservations Manager - Sales & Operations

Key Responsibilities

• Own regional sales results across Europe, including inquiry management, conversion, and revenue performance.
• Oversee itinerary design to ensure proposals are compelling, accurate, and aligned with luxury and ultra-luxury standards.
• Set clear expectations around response times, follow-up, proposal quality, and closing discipline.
• Actively coach the team on selling complex European itineraries, objection handling, and closing high-value opportunities.
• Maintain a performance-driven sales culture that is direct, accountable, and results-focused.
• Manage the Europe budget ensuring spend on FAMs, training, and resources is impactful and accountable.
• Ensure all Europe itineraries, supplier selections, and guest experiences meet luxury and ultra-luxury expectations.
• Hold the team accountable to high service standards across the full client journey, from inquiry through travel.
• Work closely with Product and Advisor Partnerships to ensure the development and refinement of Europe offerings meet our client’s needs.
• Apply deep destination and partner knowledge to ensure consistency, credibility, and quality in what is sold and delivered.
• Oversee day-to-day operations across sales, concierge, and in-country support teams.
• Own regional workflows, ensuring clean handoffs, clear roles, and consistent execution.
• Identify gaps, inefficiencies, or breakdowns and implement practical improvements.
• Serve as the escalation point for complex client or operational issues, ensuring timely and effective resolution.
• Support hiring, onboarding, and continued training of the Europe team as the region continues to grow.
• Establish clear expectations, routines, and performance standards for team members.
• Provide hands-on coaching and ongoing training to strengthen sales execution, itinerary design, and service delivery.
• Lead by example in pace, ownership, and accountability.
• Partner closely with Advisor Partnership, Product, and Senior Sales leadership to align execution with growth priorities.
• Contribute to the development of regional processes, procedures, and expectations as the Europe division scales.
• Operate effectively in a build-phase, startup-style environment where leaders are expected to take initiative and get ideas turned into action.

About the Role

The Europe Reservations Manager, Sales & Operations is responsible for driving sales performance, enforcing luxury service standards, and building the operational foundation for a high-performing regional team. This is a hands-on leadership role focused on execution, owning the day-to-day sales activity, itinerary quality, team performance, and operational flow across the region.

We are a sales-first organization. We value strong relationships, but we win by being sharp, decisive, and results-driven. This role is for a high-agency leader who knows how to sell luxury Europe, hold teams accountable, and build structure in a fast-growing environment.