ETF Servicing Operations

About the role

The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities. This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.

Major Duties

• Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support
• Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties
• Cook up with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution
• Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing
• Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve
• Execute and evidence ETF-specific controls in alignment with the established control framework
• Partner with technology and operations teams to define business requirements, support testing, and validate enhancements
• Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity

Experience/Qualifications

• College or University degree and/or equivalent relevant work experience
• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions
• Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement
• Understanding of how internal teams and external operational parties interact across ETF servicing processes
• Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment
• Strong Excel and systems skills, with the ability to support process changes and testing activities
• Strong written and verbal communication skills
• Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology