Estimator - Manassas, Virginia, United States

About the role

Greet customers and quickly assess their needs understanding the difficulty of their situation. Customer service is a top priority; it’s our job to turn that difficult situation around. Work with customer to complete an accurate estimate according to appropriate Insurance Company. The estimator follows the job through the entire process from initial greeting and handling all insurance related communications, overseeing parts ordering, keeps customer updated through the process and quality controls the vehicle through repairs to the final delivery.

Responsibilities

• Schedules appointments with customer
• Works with customer and Body Shop Technician to identify required repair work
• Offers additional services and repairs
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Dispatches and maintains an organized workload
• Enters itemized estimate on repair order and explains estimate to customer
• Keeps customer informed and updated throughout the repairs
• Maintains Customer Satisfaction score at or above designated standards
• Must be familiar with and able to adhere to various insurance guidelines
• Other duties may be assigned