Estimator

About the role

The Claims Manager will write estimates based upon on-site inspections for water, fire, hail/wind and other related claims as assigned. Claims Managers will be assigned a geographic territory but may be required to handle claims outside of that territory dependent on demand.

Responsibilities

• Create estimates for repair work based upon site inspections.
• Manager supplement requests from assigned Project Managers.
• Complete estimate peer reviews.
• Complete kick off meetings with accounting, project managers and project engineers prior to handing over project to Project Management Team.
• Complete Baton Pass between Zolman Project Management team and Zolman customer.
• Be able to explain work authorization to customers and ensure proper paperwork is signed and uploaded to DASH prior to work beginning.
• Must be comfortable understanding accounting documents and collecting deductibles prior to starting repairs.
• Be able to explain estimates to insurance adjusters, carriers and TPAs to ensure jobs are estimated correctly and can be profitable when work is performed by a Project Manager.
• Ensure that all file notes and paperwork are updated on a regular basis.
• Handle incoming (during normal business hours) EMG assignments (including board up, tarp and tree removal), deploy teams and communicate to customer via phone the process.
• Create estimates for EMG repairs and ensure jobs are profitable.
• Have a strong understanding of program requirements and changes and disseminate this information to the team as needed.
• Occasionally perform Matterport when required.
• Aid in backing up the team during PTO.
• Participate in 24 hour on call rotation and respond with a maximum sense of urgency (once every 12-14 weeks).
• Some evening and weekend hours are necessary as the firm is a 24/7 disaster response company.
• Some travel may be required based up on requested work.
• Other duties as assigned.

Qualifications

• Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
• Understanding of insurance Third Party Administrators and program guidelines preferred
• High school education or G.E.D. required.
• Valid driver’s license and satisfactory driving record required
• IICRC Certifications preferred
• Experience with Xactimate required.
• Ability to write accurate estimates.
• Knowledge of insurance carrier requirements
• Ability to learn and adapt estimates to internal formal currently used.
• Strong customer service skills with the ability to empathize with customers under stressful situations.
• Ability to follow up and follow through on estimate/supplement approvals.
• Ability to dig deep to understand the estimating process and ask the right questions to get the answers
• Strong documentation skills.
• All communication documented in internal/external sources such as DASH, Xactanalysis and TPA software.
• Drive to increase program scores in areas such as requested revisions and estimate approvals.
• Flexible to incoming emergencies and issues outside of work hours.
• Identifies process inefficiencies and comes up with solutions.
• Basic computer and smart phone skills; Database, Web, and Microsoft Office (Word, Excel and Outlook)
• Communicates effectively and professionally with adjusters and TPAs.
• Plans and manages workload to meet deadlines.
• Participates as an active member of the team.
• Expresses thoughts and ideas clearly through written and verbal communication.
• Takes direction and works under minimal supervision.