Estimator

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process:
• Greet customers in a friendly and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when work will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for repair needs.
• Write accurate repair orders using ProfitNet and ADP systems.
• Write accurate Estimates utilizing the three major estimating systems: CCC, Mitchell, Audatex.
• Maintain and update production, notes, and repair order detail and production status.
• Follow the Interim Customer Contact (ICC2) process:
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with supplemental repairs.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of repairs required and/or performed.
• Follow-up with customer during repair of the vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process:
• Receive and process cash or credit payment for all services performed.
• Upon completion of repair, promptly and professionally deliver vehicle to customer.
• Follow up and collect payments for supplements on the accounts receivable.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Ty ing – ability to type efficiently to enter repair orders
• Mathematics – calculating service costs and counting change
• Basic computer skills

We Offer

• Best In Class Industry Benefits
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Qualifications

• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.