Estimator

At Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

About the role

The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring alignment with all team members in achieving the repair facility's KPIs.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes, and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions, and workshops recommended by Store Manager

Requirements

• Knowledge of repairs and OE guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRPs
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Skills

• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRPs
• Minimum of 1-year experience

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Pay

$46,800 - 80,000+ per year based on experience

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Visit gerbercareers.com to learn more about our company.