Estimating Program Supervisor

Perks & Benefits That Support You

• Medical, Dental, and Vision insurance starting the first day of the month after you're hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We're committed to your development with career advancement and professional growth

What You Will Do

• Oversee day-to-day estimating operations to ensure accuracy, efficiency, and SLA compliance
• Conduct routine QA audits and provide real-time coaching and corrective feedback to estimators
• Monitor individual and team productivity metrics; escalate trends or risks to management
• Assign and rebalance workloads to meet service demands and cycle-time expectations
• Complete estimates as needed to support operational coverage and surge volume
• Serve as a first-level escalation point for estimator questions and franchisee inquiries
• Ensure consistent and proper use of estimating systems, tools, and workflows
• Support onboarding and training of new estimators through job shadowing and skills reinforcement
• Maintain scheduling, timekeeping, and administrative coordination for the team
• Directly supervise estimators and ensure adherence to performance, quality, and service standards
• Coach employees toward individual performance goals and professional development

What You Will Bring

• Strong time management and organizational skills, with the ability to manage daily operational priorities in a fast-paced environment
• Ability to adapt quickly to shifting needs while remaining flexible, proactive, and efficient
• Effective interpersonal and communication skills, with the ability to build trust and work collaboratively with team members and internal stakeholders
• Proficiency in estimating platforms such as Xactimate, Symbility, Xactanalysis, and Claims Connect
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Growth-oriented mindset with strong teamwork, coaching, and continuous improvement focus
• Associate's degree or equivalent industry experience required
• Level 2 or higher Xactimate Certification or equivalent estimating experience
• 3–5 years of claims operations or frontline leadership experience

About SMB

ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.