Esthetician/Operations Manager

About the role

FACE FOUNDRIÉ is an efficient and effective focused facial bar that provides affordable, approachable, and accessible skincare in a modern and inclusive environment. We specialize in facials, lashes, brows, and skincare. We've been featured in FORBES, Entrepreneur, and Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 60+ locations open and is continuing to expand nationwide.

Responsibilities

• Lead & Inspire: Inspire, coach, and develop your esthetics team to deliver consistent, high-quality service. Build a positive, feel-good, and inclusive environment. Lead by example with professionalism, communication, and client care. Celebrate wins, build confidence, and cultivate a culture of kindness and accountability.
• Operations Management: Create and manage esthetician schedules, coverage, and performance using Boulevard. Provide coverage when needed. Partner with ownership on hiring, onboarding, and inventory management. Ensure safety, sanitation, and service excellence at all times. Responsible for monitoring that all daily, weekly, and monthly tasks are completed by team. Monitor timekeeping and ensure break compliance. Support Front Bar operations as needed. Monitor all client/staff communication across all systems. Ensure team members are following all the Employee Handbook Policies.
• Train & Grow: Lead onboarding and ongoing education for estheticians on FACE FOUNDRIÉ protocols, products, and retail performance. Facilitate in-store product and service training sessions with vendors and reps. Conduct regular check-ins, performance reviews, and skill evaluations. Identify individual development needs and create coaching plans to support growth.
• Client & Service Support: Perform esthetic services on scheduled service days to support coverage and maintain hands-on expertise. Ensure service consistency and elevated guest experience across the team. Manage guest concerns and escalations with professionalism and empathy.
• Business Performance: Strong ability to coach the team toward service, retail, and membership goals. Track KPIs including service revenue, retail performance, rebooking, retention, and productivity. Support performance improvement through coaching and accountability. Collaborate with ownership on marketing initiatives, events, and community engagement. Social Media oversight.

Requirements

• California Esthetics License (required)
• Education: High school or equivalent (required)
• Availability to work evenings and weekends (required)
• 1–3 years of leadership or management experience strongly preferred
• Comfortable with digital systems (Boulevard, Gsuite, training platforms, Google Drive) (preferred)
• Hospitality or high-touch customer service experience preferred
• Strong communication skills and the ability to motivate and coach a team
• A passion for skincare, service excellence, and people development
• Ability to stand for extended periods and perform physical tasks throughout the day
• Ability to lift up to 25 lbs. regularly (stocking, inventory, light equipment setup) (preferred)

Qualifications

• High school diploma or equivalent (required)
• Experience in a similar role (preferred)
• Passion for skincare and customer service
• Ability to work flexible hours, including evenings and weekends

Skills

• Leadership and management skills
• Customer service and motivational abilities
• Skincare knowledge and experience
• Ability to work in a fast-paced environment
• Proficiency with digital systems (Boulevard, Gsuite, training platforms, Google Drive) (preferred)

Benefits

• Paid time off
• Paid sick time
• 401k
• Product discounts and service perks
• Ongoing leadership training and professional development
• Supportive, inclusive culture that values growth, accountability, and teamwork
• Designated manager parking

Pay

Base salary $70,000 plus gratuity, 5% service commission, 10% retail commission, $20 member/package sale, $5 Google Review Bonus, and on-going performance bonuses. Effective Pay Range $90,000 -$130,000 per year.

Schedule

Structured schedule with set service days.