Esthetician (Casual)

REF105221I | Part-Time, Permanent | Fairmont Orchid - Hawaii, Kohala Coast, United States

About the Resort

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai’i.

Benefits

• Preferred provider medical, drug, and vision benefits starting at $16.98 for employees (available for full-time or part-time employees)
• Employer-paid group life and accidental insurance coverage ($25,000) with optional coverage for dependents
• 401(k) retirement savings plan with company matching program
• 15 paid holiday/personal days per year plus 10 days of paid vacation (accruing immediately)
• Travel program with employee discounts at Accor properties and Friends & Family rates
• 50% discount at hotel restaurants, 30% discount on retail items at the Fairmont Store, and 30% discount on services at Spa Without Walls
• Complimentary meals in the employee dining facility

Responsibilities

• Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
• Deliver a warm, professional, and personalized guest experience from consultation through service completion.
• Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
• Maintain complete knowledge of all spa services, products, and facility offerings.
• Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.
• Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.
• Maintain strict adherence to infection control, hygiene, and safety protocols at all times.
• Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
• Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
• Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
• Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
• Address guest feedback or concerns professionally and promptly, escalating when appropriate.
• Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.
• Ensure the spa receives the highest ratings from TrustYou VOG scores as well as LQA/guest satisfaction.
• Handle guest complaints, comments, or concerns with discretion and urgency.
• Follow and ensure all colleagues adhere to all safety procedures and practices of the property; lead by example.
• Prioritize guest safety and service at all times.
• Report any potential hazards or emergencies so they can be rectified immediately.
• Assure safety of persons and property within the premises by fairly applying hotel regulations and strictly following existing laws.

Requirements

• Service-focused personality is essential.
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders.
• Strong communication skills and networking abilities.
• Ability to lead by example and foster a strong team culture.
• Experience and education in Spa within a luxury resort setting.
• Valid Hawaii Beauty Operator License (State and Federal Requirements to work in a Spa).
• Additional certification(s) in Spa are advantageous (e.g., Hawaii Licensed Massage Therapist, First Aid, CPR, AED).
• Must be legally eligible to work in the United States; the hotel is unable to assist with U.S. work authorization.

Pay

Direct service providers such as Estheticians are entitled to earn "commissions." Estheticians are eligible to receive up to 34% commission of the price paid and received by the Hotel for the service performed.

About the Team

Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.