Estate Hospitality Manager

Job Description

• Leadership & Staff Management
• Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands-on approach and active floor presence.
• Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
• Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.
• Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.
• Provides individualized coaching and development to promote team member growth and retention.
• Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.
• Represents the estate at select industry and trade events as a brand ambassador.
• Guest Experience & Operations
• Delivers a world-class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service.
• Maintains impeccable presentation standards in the Tasting Room, ensuring the environment aligns with the elegance of our brand.
• Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction.
• Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.
• Sales & Financial Performance
• Shares daily/weekly budget and performance data—including wine and merchandise sales, membership growth, and staff training—with the Senior Estate Manager.
• PARTNERS WITH THE MERCHANDISE AND MARKETING TEAMS TO DRIVE MERCHANDISE AND WINE SALES.
• Leverages guest insights and data capture to optimize sales performance, membership growth & retention, and overall profitability.

Qualifications

• 3–5 years of hospitality operations management experience, with a proven track record of leading a sales-driven team; experience in the wine industry is required
• MICHELIN & FORBES experience is a plus
• Strong hands-on leadership and team development skills; proven success in recruiting and hiring high-performing team members
• Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies
• Strong sales background with the ability to promote and sell luxury products
• Passion for wine, hospitality, and delivering luxury guest experiences
• Exceptional communication skills with the ability to engage guests and staff at all levels
• Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint
• Ability to manage budgets, track performance metrics, and drive sales results
• Bachelor’s degree in hospitality management or a related field
• Strategic thinking and problem-solving abilities with a focus on operational excellence
• Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment
• Introductory wine certification (WSET, CMS, etc.) is a plus
• Availability to work weekends, evenings, and holidays as needed

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups, cash rewards for healthy habits and fitness reimbursements, library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.