Estate Hospitality Manager

About the role

The Estate Hospitality Manager leads and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service. They communicate and enforce company policies and procedures effectively to the Tasting Room and Inn staff. They collaborate with internal teams to execute private tastings, curated events, and exclusive release experiences. They represent the estate at select industry and trade events as a brand ambassador.

Responsibilities

• Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service.
• Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
• Communicates and enforces company policies and procedures effectively to the Tasting Room and Inn staff.
• Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.
• Represents the estate at select industry and trade events as a brand ambassador.
• Delivers a world-class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service.
• Maintains impeccable presentation standards in the Tasting Room and Inn, ensuring the environment aligns with the elegance of our brand.
• Oversees tasting room operations, including scheduling, inventory control, reservation management, and quality assurance.
• Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.
• Shares weekly budget and performance data—including wine and merchandise sales, tours, outreach efforts, and staff training—with the Director of Hospitality.
• Promotes and sells luxury products through partnerships with the Merchandise and Marketing teams.
• Manages merchandise budgets and ensures product displays and tasting room ambiance meet brand standards.
• Leverages guest insights and data to optimize sales performance, membership growth, and overall profitability.

Qualifications

• 3+ years of hospitality operations management experience, including 2+ years of retail sales experience; wine industry experience is required.
• Strong hands-on leadership and team development skills; proven success in recruiting and hiring high-performing team members.
• Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies.
• Strong sales background with the ability to promote and sell luxury products.
• Passion for wine, hospitality, and delivering luxury guest experiences.
• Exceptional communication skills with the ability to engage guests and staff at all levels.
• Strategic thinking and problem-solving abilities with a focus on operational excellence.
• Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint.
• Ability to manage budgets, track performance metrics, and drive sales results.
• Bachelor’s degree in hospitality management or equivalent.
• Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment.
• Introductory wine certification (WSET, CMS, etc.) is a plus.
• Availability to work weekends, evenings, and holidays as needed.

Pay

$85,000 - $95,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.