ESP Field Service Supervisor

About the role

The purpose of this job is to schedule and oversee the delivery and installation of ESP and other ELS products for well completion by the ESP Field Technicians, creating an atmosphere to educate, train, develop, retain and motivate through supervision and mentorship, while following company policies.

Responsibilities

• Plan, organize, and direct operational activities as required, including dispatching field service personnel, meeting customer requirements, and answering customer calls
• Confer with management, technicians, and engineering professionals to discuss and resolve matters such as work procedures, complaints, and operational concerns
• Coordinate and direct activities with clients, field service personnel, and customers directly if problem jobs occur
• Investigate and provide written reports on near miss safety issues and job problems
• Recognize problems, identify possible causes and execute corrective actions when deficiencies are identified
• Establish and maintain ongoing relationships with local clients and monitor customer satisfaction to support account retention
• Maintain quality service by establishing and enforcing organization standards
• Install products manufactured and sold by ELS for well completion such as steel rods, fiberglass rods, sinker bars, pumps, and shear tools
• Load and deliver steel rods, fiberglass rods, sinker bars, shear tools; must be able to use both paper maps as well as other navigation tools
• Troubleshoot and perform failure analysis providing technical support and general representation of the company to the client
• Execute general installs, rod delivery, rod inspection and employee must be confident in spacing a well after the installation is complete
• Apply proper back off procedures, rod fishing procedures and properly assemble the right fishing tool for the job
• Make decisions according to company policy and ensure the protection of all company assets
• Work with product design engineers to improve the product based upon field experience on product usage, wear and tear due to various field conditions

Requirements

• Complete all work in a safe manner and follow all safety requirements consistent with supporting the company’s TRIR goals
• Follow all environmental requirements consistent with supporting the company’s environmental performance goals
• Complete and actively participate in all the company’s Safety Skills training requirements
• 2 years as a Field Service Technician III
• High school diploma or GED equivalent
• Broad knowledge of well completion forming a background for troubleshooting failures and providing technician support
• Valid driver license
• Excellent people and customer service skills
• Excellent communication skills – verbal and written
• Computer literacy and knowledge of Microsoft Office

Physical/Mental Requirements

• Stand for extended periods of time
• Sit and/or drive a vehicle; a minimum of 2 hours and often up to 4 hours
• Maneuver to all areas of a pump shop or warehouse, and to all allowable areas of a well site or other job sites
• Lift up to 70 pounds and carry up to 50 pounds
• Safely mount and dismount from the back of a truck, and bend, reach, kneel, twist, and grip items while working at area
• Manual dexterity and coordination to operate hand tools and mechanical tools such as a wench
• Tolerate changing priorities, and complete assignments despite frequent interruptions
• Respond to visual and aural cues
• Drive a one-ton pick-up truck
• Read, write, speak, and understand English

Work Environment

Work environment is typically considered within an ELS location during normal or extended business hours. Work environment may also include customer sites including oil well sites, and meeting venues, extensive time off site while traveling or to other locations as required.