Esme Hotel - Security Officer

About the role

Security Officer ensures that all procedures are completed in accordance with the hotel's Security operating procedures and standards.

Responsibilities

• Patrol buildings and grounds to observe and identify potential security and safety risks or undesirable conditions such as fires, theft and vandalism.
• Inspect doors, windows and locks in designated areas to determine level of security; ensure that only authorized personnel are present in back-of-the-house areas or restricted areas.
• Demonstrate knowledge of the location and departmental emergency action and evacuation plans, locations of all fire extinguishing equipment, gas shut off valves and electrical main panels.
• Exercise sound judgment and the use of available information to resolve issues and in taking appropriate action when dealing with guests and employees.
• Prepare detailed and accurate written security reports.
• Investigate incidents of unusual circumstances or disturbances reported by guests, visitors, staff and off-duty employees.
• Assist with the completion of Incident and Accident reports in coordination with the General Manager and Human Resources Director when it pertains to employees.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying employee banks.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Have thorough knowledge of State and Federal laws, as well as standard operating procedures.

Requirements

• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Always work to the best of your ability.
• Be financially aware and aim to strive for a successful profitable business.
• Report for duty punctually following the correct clock in procedures.
• Be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Maintain a good rapport and working relationship with all.
• Be fully aware and cooperate with all the security policies.
• Handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times.
• Provide and maintain the highest possible service standards to our clientele at all times.
• Use your knowledge to the best of your ability with regard to legal matters.
• Never be under the influence of drugs or alcohol when on duty.
• Be familiar with the emergency procedures of the hotel.
• Never communicate to any members of the press with regard to the Hotel, its clientele and the owners of the hotel.
• Not carry any weapons on property.