Escrow Officer Representative - Burlingame, CA

About the Role

As an escrow officer, you’re the human link between our process and people. You’re there at the beginning, reviewing contracts and following instructions. You ensure all associated paperwork is completed efficiently and accurately, working with agents and their clients to keep the process moving forward. You verify that titles are clean, taxes are paid, and loans are funded. Finally, you assure that no funds or property will change hands until all terms have been carried to completion.

Who You Are

• Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers confidence their transaction is in reliable hands and will be completed on time.
• Problem solver, using industry knowledge to identify potential issues, recognize what’s wrong, and fix it to avoid unnecessary delays.
• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People reader, adapting to an agent’s or homebuyer’s personality and mood to make them feel comfortable, even when delivering bad news, showing empathy to ease frustration.
• Multi-tasker, highly organized, able to work a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure.

Responsibilities

• Know the intricacies of the contract from beginning to end, ensuring it is closed in a timely, efficient, and error-free manner.
• Verify all paperwork is complete so escrow closes on time and correctly.
• Work with lenders and underwriters to ensure all details are addressed to fund and complete transactions.
• Build and maintain relationships with essential industry players—agents, attorneys, lenders, surveyors, and government agencies—to smoothly manage transactions.
• Reach out to new agents, earn their confidence and trust, and create opportunities to market our business while retaining agents through white-glove service.
• Train escrow assistants to open opportunities for advancement by delegating, auditing work, answering questions, and providing direction.
• Be present at closing to make it a positive, memorable experience for agents and buyers.

Requirements

What you must have:

• High school diploma or equivalent; continuing education courses as required.
• Two to three years of escrow experience, both front- and back-end.
• Notary public and escrow officer licenses.
• Technical knowledge of the closing process.
• Proficiency with Microsoft Office suite.
• Strong written and verbal communication skills to keep all parties updated and resolve issues.

What we’d like you to have:

• One year of escrow closing experience.
• An existing client base that will follow you to our company.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability benefits, AD&D.
• 401(k) savings plan with company match.
• Paid time off, including holidays, vacation, and sick time.
• Paid family and paternity leave.
• Life insurance and business travel accident insurance.
• Access to LinkedIn Learning for all employees.
• Tuition reimbursement for approved programs.
• Employee referral program.
• Adoption assistance program.
• Employee Assistance Program.
• Health and wellness program with incentives.
• Employee discounts.
• Employee Resource Groups.