Escrow Branch Team Lead

About Us

First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, as well as awards for being a best place to work for women, diversity, and LGBTQ+ employees.

About the Role

We are looking to add an Escrow Branch Team Lead to our Columbus, IN branch. This role involves a combination of leadership responsibilities and escrow officer-related duties.

Responsibilities

• Direct the day-to-day operations of an assigned branch where escrow transactions are conducted.
• Act as a neutral third party between buyers and sellers during real estate sales.
• Manage funds and process real estate transactions.
• Ensure employee conformance to established practices and proper training of staff.
• Prepare related reports and audit current procedures to monitor efficiency of operations.
• Maintain client base and resolve escalated issues; answer questions and provide guidance regarding products, services, policies, or specific transactions.

Requirements

• 6+ years of directly related escrow officer experience.
• High school diploma or equivalent.

Skills

• Results-oriented with strong time management, team performance, and project management skills.
• Highly organized and driven to succeed.
• Strong leadership skills, leading by example, driving employee commitment, and empowering employees to reach their full potential.
• Excellent written and verbal communication skills.
• Customer service focus with a passion for promptly responding to customer needs and soliciting feedback to improve service.
• Teamwork-oriented, contributing to a positive team spirit and exhibiting objectivity and openness to others' views.

Pay

$32.31 - $43.05 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

First American is proud to foster an authentic and inclusive workplace for all. You are encouraged to bring your entire, unique self to work.