Escrow Analyst

Responsibilities

• Reviews and modifies tax, MIP/PMI, and insurance buckets and researches escrow shortages and overages
• Creates custom audit reports in Mortgage Builder (MB) and Excel
• Engages in collaboration efforts with software vendor support personnel in generating monthly audits
• Creates overage checks, matching them with batch print outs and sending them to customers monthly
• Corresponds with customers explaining the results of the analysis and responds to inquiries regarding payment changes and escrow requirements in an understanding and professional manner
• Calculates initial escrow projections to ensure accuracy and consistency
• Serves as a resource to others in the resolution of customer inquiries regarding the analysis process, payment changes, escrow payments, and audit timelines
• Documents accurate records of audits, overage checks, escrow refunds and customer dialogue

Qualifications

• Organization skills
• Customer service skills
• Written and verbal communication skills
• Proficiency in Microsoft Office applications and PDF file formatting
• Experience in the mortgage industry (preferred)

Requirements

• Ability to communicate clearly and effectively
• Ability to utilize a computer
• Maintain a work schedule
• Perform effectively in an office setting
• Compliance with applicable mortgage and fair lending laws and regulations as well as PRMI policies
• Ability to work extended hours may be required
• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines
• Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth
• Ensure every action and decision is aligned with PRMI values
• Partner with management team to understand performance expectations and measurements
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within the role at PRMI
• Realize team synergies through networking and partnerships across PRMI
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs
• Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Work effectively as a team contributor on all assignments
• Perform quality work within deadlines
• Respect client and employee privacy