Escrow Accounting Representative

This position is 2 days a week in our Kennesaw office.

About the role

This position is responsible for ensuring the accuracy of escrow information and payments by reviewing documentation for accuracy, resolving issues as needed, assuring processes meet company standards and guidelines, and making timely and accurate payments. High attention to detail is required.

Responsibilities

• Respond to escrow inquiries from internal and external partners via phone and/or email
• Enter accurate information into automated systems related to escalated bills and quick payments for immediate payment processing
• Void payments in internal system and reissue the payments or refund the lender according to research completed
• Perform data validation to identify and resolve payment inconsistencies
• Work with internal partners to accurately manage and maintain the carrier and payee codes in databases
• Review and complete shipping forms and send expedited payments as needed
• Provide backup support to other Escrow team members
• Attend departmental meetings as requested
• Maintain appropriate, professional working relationships with clients and other employees
• Other related projects as assigned

Requirements

• Minimum of one year of escrow services experience in a banking or mortgage setting
• Prior insurance experience preferred
• Strong computer skills including MS Office software, especially Excel
• Ability to work independently as well as in a team environment

Benefits

• 17 PTO days annually, 9 company holidays, and 2 floating holidays
• Casual dress code and a flexible work environment
• Access to professional growth opportunities and tuition assistance
• Company 401(k) match to support your financial future