Escort & Workcenter with Security Clearance

The Role

You keep critical DoD infrastructure online and secure. In one shift you’re the calm voice in the Work Center logging incidents in ServiceNow. In the next, you’re the cleared escort ensuring only the right people touch the racks in secure IFRs, TCFs, and CSRs.

Location

Dual-site operations across Mark Center in Alexandria, VA and The Pentagon
Citizenship: U.S. Citizen required

What You’ll Do

• Work Center & Operations:
  • Serve as primary point of contact for trouble calls, service requests, and incidents in ServiceNow
  • Monitor 24/7 environmental conditions — power, cooling, humidity — and respond immediately to alarms and outages
  • Troubleshoot, repair, and replace rack-mounted UPS units and batteries
  • Maintain equipment inventory, asset records, and configuration control documentation
  • Coordinate with technicians and mission partners during maintenance and Authorized Service Interruptions (ASIs)
• Escort & Physical Security:
  • Uncleared personnel, government staff, and contractors into secure IFRs, TCFs, and CSRs
  • Enforce on-site security standards and IFR Rules of Engagement (ROE)
  • Brief ROE to personnel seeking unescorted access and maintain signed documentation
  • Provision, edit, and revoke proxy cards for rack access in physical access control systems
  • Monitor surveillance systems and activity logs for security events like unauthorized access or doors held open
  • Coordinate scheduled escorts and surge for emergency requirements

Required Skills

• Active DoD Secret clearance, with possible upgrade to TS/SCI
• Proven ability to switch between technical operations and detail-oriented security work without missing a beat
• Clear, professional communication — both written reports and in-person briefings
• Hands-on familiarity with IT infrastructure: power distribution, cooling, rack hardware, and basic networking concepts
• Experience with ticketing systems (ServiceNow preferred) and alarm monitoring
• Comfort working onsite, with a rotating 24/7 shift in secure spaces
• Prior DoD, DISA, or federal contracting experience strongly preferred