Escalations Specialist Swing Shift

ECAM is a leader in security technology and remote surveillance, delivering smarter, more efficient security solutions to protect construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services.

About the role

As an Escalations Specialist, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. You will assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary. This role requires multitasking across various computer programs, effective communication with internal and external stakeholders, and maintaining confidentiality with sensitive information.

Responsibilities

• Review camera footage and assess potential security risk events.
• Understand client-specific requirements and protocols.
• Deter suspicious or unwanted activity from client property.
• Contact appropriate authorities with urgency (Police, Fire, Guard, etc.).
• Answer inbound calls while utilizing a multi-line phone system.
• Communicate with internal and external stakeholders.
• Monitor camera alarms for assigned sites/station and act accordingly based on the events and severity of activity observed.
• Multitask using different computer programs.
• Work under pressure while observing and handling live criminal events.
• Perform special projects as assigned (audits, process documentation, research, etc.).
• Use Microsoft Office (Word, Excel) and Google Maps effectively.
• Maintain confidentiality of legally protected information.
• Work in a fast-paced environment and manage multiple priorities.
• Perform other duties as required.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent (GED).
• Must always remain alert during working hours.
• Ability to sit for long periods of time.

Skills

• Composure – Can handle stress, does not get knocked off balance by the unexpected.
• Timely Decision Making – Able to make quick decisions under tight deadlines and pressure.
• Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
• Strong typing skills, 40 wpm minimum.
• Strong attention to detail.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO) policy.
• Paid holidays.
• Disability coverage.
• Life insurance options.

Pay

$20.00 / hour

Schedule

• Full Time, Days Vary.
• Hours: 2pm - 10:30pm.
• Flexibility is essential; must be available to work nights, weekends, and holidays as needed.
• Overtime may be required based on business needs.