Escalations Representative

About This Role

Wells Fargo is seeking an Escalations Representative as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at www.wellsfargojobs.com. At Wells Fargo, we're committed to driving innovation, empowering communities, and helping our customers succeed. We believe in supporting our employees' well-being and growth.

Required Qualifications

• 2+ years of contact experience in a Financial Services environment, or equivalent through work experience, training, military experience, or education
• 2+ years of escalation experience
• Knowledge and understanding of processing and handling writs of garnishments and levies
• Ability to identify potential operational issues and legal risks
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments), Hogan, 1sum Cbat CIV & SDD
• Ability to work effectively in a team environment and across all organizational levels
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to work in a fast-paced deadline driven environment

Desired Qualifications

• Previous experience in working in a fast-paced call center environment

Job Expectations

Monday-Friday 9am-5:30pm EST. Schedule subject to change based on business needs. Overtime is based on the business need and volume of the department, could be required.

Training

You will receive in-depth on-the-job training and coaching to learn about Wells Fargo banking products, procedures, and services. Training will be for 2-4 weeks. Training hours are 8 a.m. - 4:30 p.m. Monday - Friday EST.

Posting Location

1525 W W T Harris Blvd, CHARLOTTE, NC 28262 (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location)

Posting End Date

25 Jul 2026

Job Posting May Come Down Early Due to Volume of Applicants

Wells Fargo Values Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Third-Party Recordings Prohibited

Unless authorized by Wells Fargo, third-party recordings are prohibited during the application or interview process.