ES Eligibility Case Manager / 61014386

About the Role

The Eligibility Specialist provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability.

Responsibilities

• Conducts SNAP/TANF Combo and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP/TANF Combo and/or TANF applications and/or renewals.
• Processes SNAP/TANF Combo or TANF applications, and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP/TANF Combo and/or TANF six month renewals, ESAP interim Contacts, ESAP Annual and all changes by redetermining eligibility and reauthorizing benefits if applicable.
• Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP and/or TANF, and ESAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings.
• Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.

Minimum Qualifications

• A High School Diploma and at least one year of experience in Economic Services programs.
• A Bachelor's Degree may be substituted for the required program experience.
• A valid driver's license is required.
• Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs
• Tuition assistance
• Discounts on purchases, travel and more
• Telecommuting and flexible work schedules available to employees of some state agencies