ES Case Manager/New Beginnings/New Haven

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

About the role

Under the direction of the Program Manager of Case Management in New Haven, the Case Manager provides case management to homeless residents, networks with the Greater New Haven shelter system and mental health/substance abuse/social/medical/housing service systems, and collaborates with clinicians and other service providers as well as other Columbus House Case Managers to empower clients to end their homelessness. The role involves working with GNHCAN to ensure maximum bed capacity within all Shelter Programs, completing and correcting data quality reports related to enrollments and discharges, and providing case management services to the New Beginnings Program, Shelter Veterans Program, and On The Move Veterans Program.

Responsibilities

• Provide linkages for clients who need social, mental health, educational, vocational, recreational, spiritual, and/or substance abuse services
• Provide transportation to appointments for clients
• Coordinate and collaborate with other agencies, funders, and social service providers
• Oversee intake, departures, and daily roster and programs
• Attend weekly and monthly agency, program, and network meetings
• Monitor all cases assigned and complete all documentation/charting required by Columbus House and its relevant funders
• Maintain and update all required charting and notes
• Enter and maintain all client charts accurately and timely into the Homeless Management Information System Database Case Worthy
• Perform other related duties assigned in support of a 20-client caseload
• Collaborate with GNHCAN, CMHC, and Errera Center to maximize occupancy of Shelter Programs
• Work closely with Quality Department and Director to complete error reports and maintain accurate admissions and discharges for Shelter Programs

Requirements

• Bachelor’s degree in human services required with a minimum of one year’s experience working in human services or related fields
• Excellent organizational and time management skills with a deadline-oriented mindset
• Strong written and oral communication skills employing the English language
• Proficiency in Microsoft Office and other common electronic applications
• Able to effectively use the local network of substance abuse, mental health, and social services providers
• Familiar with criminal justice and able to engage, manage, motivate, and support clients
• Familiar with mental health, substance abuse, and dual diagnosis issues and group dynamics
• Complete knowledge base of all aspects of the delivery of person-centered case management
• Able to meet all documentation requirements
• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing
• Valid driver’s license with a good driving history

Schedule

32 hours per week; Monday & Wednesday 9 AM–5 PM, Tuesday 10 AM–6 PM, Thursday 8 AM–4 PM

Pay

$25.50 - $27.50 per hour

Benefits

• Medical, dental, and vision benefits
• 401 K retirement plan with employer matching contribution
• Paid time off
• 10 paid holidays