ERTS Call Center Specialist- Night Shift

Responsibilities

• Answer and triage incoming calls related to environmental emergencies and incidents.
• Accurately document incident details into the ALERTS system, ensuring all required fields are completed.
• Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency.
• Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.
• Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries.
• Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.
• Communicate clearly and effectively with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to ensure no delay in service or reporting.
• Monitor ongoing situations to update teams or clients as needed based on available information.
• Uphold confidentiality, accuracy, and professionalism at all times.

Qualifications

• High School Diploma or GED
• Strong computer skills with a solid proficiency in Microsoft based applications
• Excellent written and verbal communication skills
• Excellent interpersonal and organizational skills
• Excellent customer service skills
• Decisiveness and initiative
• Ability to work in a team environment as well as independently
• Ability to prioritize responsibilities and meet deadlines
• Ability to work with little or no supervision
• Ability to remain calm while handling a potential crisis
• Successfully complete a background check and drug test

Benefits

• Competitive wages up to $20-$23/hr
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off
• Company paid training and tuition reimbursement
• Positive and safe work environments

Schedule

NIGHT SHIFT: This position is in-office in Norwell, MA, Monday-Friday, Midnight- 8:00 a.m.