ERTS Call Center Specialist

Responsibilities

• Answer and triage incoming calls related to environmental emergencies and incidents.
• Accurately document incident details into the ALERTS system, ensuring all required fields are completed.
• Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency.
• Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.
• Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries.
• Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.
• Communicate clearly and effectively with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to ensure no delay in service or reporting.
• Monitor ongoing situations to update teams or clients as needed based on available information.
• Uphold confidentiality, accuracy, and professionalism at all times.

Qualifications

• High School Diploma or GED
• Strong computer skills with a solid proficiency in Microsoft based applications
• Excellent written and verbal communication skills
• Excellent interpersonal and organizational skills
• Excellent customer service skills
• Decisiveness and initiative
• Ability to work in a team environment as well as independently
• Ability to prioritize responsibilities and meet deadlines
• Ability to work with little or no supervision
• Ability to remain calm while handling a potential crisis
• Successfully complete a background check and drug test

Benefits

• Competitive wages up to $20-$23/hr
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off
• Company paid training and tuition reimbursement
• Positive and safe work environments

Pay

The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs.

Schedule

This position is in-office in Jacksonville, FL, Monday-Friday, 6:00 a.m.-6:00 p.m.