ERP Technical Analyst

About the role

The successful candidate will serve as a trusted technical partner responsible for ensuring the stability, performance, and continuous improvement of a large-scale enterprise ERP environment. They will collaborate closely with both technical and business teams to deliver high-quality solutions while supporting mission-critical operations.

Responsibilities

• Provide technical and functional support for a mission-critical ERP application in a production environment
• Analyze, troubleshoot, and resolve complex application issues while delivering exceptional customer service to business users and client stakeholders
• Partner with business users to understand operational challenges and translate business requirements into effective technical solutions
• Investigate, document, reproduce, and coordinate resolution of software defects with development teams
• Plan and support User Acceptance Testing (UAT), regression testing, integration testing, and release validation activities
• Aid in application configuration, deployments, system enhancements, and post-production support
• Support enterprise integrations through APIs and related technologies to improve interoperability and streamline business processes
• Support the migration of reports from SAP BusinessObjects to Microsoft Power BI
• Perform SQL-based data analysis to support troubleshooting, testing, validation, reconciliation, and issue resolution
• Develop and maintain technical documentation, knowledge articles, operational procedures, and support documentation
• Support SaaS-based enterprise applications and related integrations across the ERP ecosystem
• Participate in a shared on-call rotation supporting critical production environments
• Identify opportunities to automate processes, improve operational efficiency, and enhance application stability and client satisfaction
• Collaborate within Agile delivery teams and contribute to continuous improvement initiatives across the application support organization

Qualifications

• 3+ years of experience supporting ERP or other large-scale enterprise applications
• Experience troubleshooting complex production issues while working directly with business users and client stakeholders
• Experience partnering with software development teams to investigate, prioritize, and resolve application defects
• Strong understanding of ERP application architecture, configuration, data structures, and system behavior
• Experience documenting business requirements, software defects, technical solutions, and operational procedures
• Experience planning and executing User Acceptance Testing (UAT), integration testing, regression testing, and release validation
• Working knowledge of SQL for data analysis, troubleshooting, and validation
• Strong analytical, troubleshooting, root cause analysis, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities while supporting client-facing initiatives in a fast-paced consulting environment
• Willingness to participate in a shared on-call rotation (approximately one week every six weeks)

Preferred Qualifications

• Experience with CGI Advantage or other enterprise ERP platforms such as SAP, Oracle, PeopleSoft, Workday, Infor, or Microsoft Dynamics
• Experience supporting public sector or government clients
• Functional knowledge of financial management, procurement, budgeting, grants management, or related ERP modules
• Experience with enterprise reporting platforms such as SAP BusinessObjects, Microsoft Power BI, Tableau, or BIRT
• Experience supporting report migration, report validation, dashboard development, or analytics modernization initiatives
• Experience performing SQL-based data analysis, data validation, reconciliation, and enterprise reporting support
• Experience supporting enterprise integrations using APIs, ETL tools, middleware, or web services
• Experience with SaaS enterprise applications and cloud-based technologies
• Familiarity with Agile delivery methodologies and tools such as Jira, Azure DevOps, or GitHub
• Experience with Robotic Process Automation (RPA), preferably UiPath
• Experience supporting enterprise modernization or digital transformation initiatives