ERP Support Analyst (Contract-Hybrid)

About the role

The role involves collaborating with internal and external stakeholders in creating and maintaining process maps. It also includes working closely with the Project Management team to provide regular updates on project updates to Senior Leadership Team. The position requires some regular travel to Newport, Vermont.

Responsibilities

• Collaborating with cross-functional teams to gather, analyze, and document ERP business requirements for all end-to-end processes in the business
• Conducting in-depth analysis of ERP systems and identifying opportunities for improvement
• Creating and maintaining process maps and work instructions to support communications, training, and change management initiatives
• Analyzing manufacturing workflows, identifying bottlenecks, and recommending process improvements
• Utilizing Infor CSI Syteline ERP expertise to support and enhance ERP system functionalities
• Acting as a liaison between IT and business stakeholders to ensure alignment across the organization
• Providing regular updates to the ERP Project Manager and assisting with project progress tracking
• Supporting end-users and training initiatives to drive ERP adoption and efficiency
• Supporting projects with multiple vendors on a project as part of the ERP program model
• Experience with ERP support: ticketing systems, reporting, KPIs during project hyper care, and then acting as the key contact for ERP support to the business

Requirements

• At least 5 years of prior experience as a Business Analyst or Support Analyst in a Syteline (CSI) environment
• Bachelor’s degree in business administration, Information Technology, or a related field
• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
• Exceptional analytical and problem-solving abilities, with experience translating business needs into technical requirements
• Technical expertise in Infor CSI Syteline ERP, including implementation and enhancement experience, with a focus on Manufacturing
• Understanding of defense manufacturing processes, including master data management, order management, production planning, materials management, quality, inventory control, engineering project management, and finance
• Proficiency in requirements analysis and process mapping tools/methodologies using Visio for process flows
• Working knowledge of Microsoft tools (MS Project, Word, PowerPoint, Teams) and familiarity with Project Platforms (JIRA, Zoho Project)
• Power BI report creation from cloud data sources preferred

Qualifications

• You will work closely with the ERP project manager and stakeholders across departments, including operations, IT, and leadership teams, reporting to the IT Director
• This role requires to be On Site in NH up to 50% of the time

Skills

• Technical expertise in Infor CSI Syteline ERP
• Requirements analysis and process mapping tools/methodologies
• Microsoft tools proficiency (MS Project, Word, PowerPoint, Teams)
• Power BI report creation

Benefits

• No agencies please

Pay

Negotiable based on experience and qualifications

Schedule

On Site in NH up to 50% of the time