Contract Support Analyst

Req ID: 15250-1

About the role

This is a fully remote, 12-month contract position supporting vendor onboarding and communications through a critical transition period. The engagement is expected to be full-time (40 hours per week) for the first 6 months, with a possible transition to part-time during the following 6 months based on business needs and project requirements. Extension is possible.

Responsibilities

• Complete and process vendor re-onboarding documentation for existing customers, including W-9s, vendor registration forms, insurance certificates, and any customer-required supplier portal registrations.
• Serve as the primary point of contact for customers during the re-onboarding process, ensuring all required documentation is submitted accurately and on time.
• Proactively contact existing customers via phone and email to inform them of the company name change and provide any supporting documentation required to update their vendor records.
• Track and maintain a status log of all re-onboarding activities, documenting outstanding items and following up as needed to ensure timely completion.
• Coordinate internally with Finance, Legal, and Operations to obtain the correct documentation and approvals required by each customer.
• Respond to customer inquiries related to the name change, vendor setup, and onboarding requirements in a professional and timely manner.
• Identify and escalate any customers with complex onboarding requirements or contractual concerns to the Sr. Contracts Manager.

Requirements

• 1–3 years of experience in vendor management, contract administration, customer service, or a related field.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple tasks and deadlines concurrently.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with vendor/supplier portals is a plus.
• Familiarity with lab services, life sciences, or facilities management industries is a plus.

Preferred Attributes

• Self-starter who can work independently with minimal supervision.
• Customer-focused with a professional and courteous demeanor.
• Comfortable making outbound calls and managing follow-up communications.

Schedule

Full-time (40 hours per week) for the first 6 months, with a possible transition to part-time afterward. Hours are 7:00 AM–4:00 PM or 8:00 AM–5:00 PM Pacific Time.