ERP & Enterprise Applications Lead

About the role

The ERP & Enterprise Applications Lead is responsible for providing coordination of team activities with the Enterprise Applications Team. This includes anticipating, recognizing and resolving issues; overseeing team processes and assessing areas of opportunity to build team skills and improve effectiveness and efficiency. In addition, this position helps the organization leverage technology to improve business processes and increase productivity by providing business and systems analysis, recommendations for business process changes, and technology recommendations.

Responsibilities

• Directly coordinates with staff, including overseeing and participating in team processes, assigning and prioritizing work, and assisting with setting employee goals.
• Provides leadership in delivering technical support and improving business processes; performs vendor management and oversight as needed and serves on the Change Advisory Board (CAB).
• Performs needs analysis and evaluation of new software systems; manages implementation of new software systems and applications; ensures coordination of strategy and initiatives; validates technical specifications and infrastructure requirements.
• Provides technical support, system administration and problem resolution for enterprise software.
• Utilizes best practices to implement, modify and upgrade enterprise software systems to support the needs of both the organization and system users.
• Safeguards all application maintenance, changes, and upgrades to communicate to both internal and external stakeholders as appropriate.
• Implements systems and processes to ensure appropriate security, data integrity and data back-ups.
• Produces and executes unit test plans and test scripts; analyzes output, and ensures modifications are made as necessary to meet objectives.
• Affords assistance in enforcing functional policies and procedures related to information systems and promotes a 'Cyber Security Awareness' culture.
• Acts as the primary contact for the vendor of assigned systems.
• Acts as the alternate system administrator for other enterprise systems.
• Acts as an escalation point and mentor to other staff as needed.
• Absorbs documentation of complex business rules and interpretation into system workflow configurations.
• Assists in the development of strategic and tactical technology plans.
• Serves on various technology and organizational teams as needed.
• Maintains a broad knowledge of current and emerging technologies.

Requirements

Regular and consistent attendance for the assigned work hours is essential.

Qualifications

• Bachelor’s Degree in Information Systems, Computer Science or similar field of study plus five (5) years of related work experience.
• Equivalent combinations of related education, experience, certification and training may also be considered.
• Must have at least five (5) years of experience in the support, configuration or implementation of enterprise business applications such as Enterprise Resource Planning (ERP), Enterprise Content Management (ECM), LaserFiche, SharePoint, Public Safety Systems etc.

Skills

• Ability to plan, assign and supervise the work of others.
• Self-motivated and well-organized, with strong attention to detail and accuracy.
• Proficient in trouble shooting, researching and resolving technically challenging problems involving integrated systems.
• Excellent customer service, organizational, interpersonal, and communication skills; strong critical thinking and decision-making skills.
• Strong knowledge of relational database concepts: views, tables, fields, and reporting.
• Proficient with creating complex and efficient reports; preferably using SSRS.
• Ability to understand, gather and document system requirements from the business users.
• Ability to realize, document and implement changes to increase reliability and efficiency.
• Ability to handle multiple projects and communicate effectively relating to those projects; effective in meeting deadlines.
• Experience with Microsoft Windows Operating Systems, basic PC desktop support, basic networking, and backup strategies and hardware.
• Experience working with relational databases, such as SQL Server.
• Experience supporting municipal government applications (e.g. Tyler Munis, Tyler Energov, Tyler lncode).
• Experience working with business Intelligence and reporting tools (e.g., Cognos, Crystal Reports, SSRS, or Power BI).

Benefits

The City of Farmers Branch offers a competitive benefit package to all full-time employees. Benefits begin on the first day of employment. Benefits offered include medical, dental, vision, life insurance, long-term disability, TMRS pension, Empower Retirement, vacation, sick and paid holidays, 4-day work-week, tuition reimbursement, and more. For most city positions. Ask your hiring manager for more information!