ERP BUSINESS ANALYST / DEVELOPER

Responsibilities

• Collaborate with stakeholders to gather and document business requirements
• Analyze existing processes and recommend improvements using Epicor ERP
• Create detailed functional specifications and process documentation
• Develop and customize Epicor solutions, including reports, dashboards, and workflows
• Utilize Epicor’s customization tools (e.g., Application Studio, BPM, dashboards, and custom code) to enhance system functionality
• Perform system testing and validation to ensure quality deliverables
• Provide first-level technical support for Epicor ERP users
• Troubleshoot and resolve system issues and user inquiries efficiently
• Maintain documentation of issues, resolutions, and knowledge base articles for root cause analysis of systemic issues
• Assist in developing training materials and conducting user training sessions
• Support end-users in the effective use of the Epicor system, promoting best practices
• Stay updated on Epicor enhancements and industry trends
• Participate in system upgrades and improvements to optimize functionality

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field
• Proven experience with Epicor ERP, preferably in a similar role
• Strong analytical and problem-solving skills
• Proficiency in SQL and experience with reporting tools (e.g., SSRS, Epicor Report Designer)
• Proficiency in Epicor’s Kinetic customization environment (e.g. Application Studio)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in a help desk or technical support role is a plus

Preferred Skills

• Familiarity with manufacturing or distribution processes
• Knowledge of Epicor modules (e.g., Finance, Supply Chain, Production)
• Experience with integrations and API usage

Benefits

Regular employees scheduled to work 30+ hours per week are offered:

• Health, dental, and vision insurance
• Health savings accounts
• A 401(k) savings plan
• Long term disability coverage
• Life and accident insurance
• Employee Assistance Program
• Vacation and PTO time off
• Paid holidays
• Other types of leave such as bereavement
• Applicable federal and state sick leave
• Recognition program for monetary or non-monetary recognition awards