ERP Application Analyst Sr – Quality Assurance & Testing

Responsibilities

• Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling, and reviewing information and data.
• Examines and evaluates existing systems and procedures, identifies alternate courses of action, and develops tools and/or improvements using existing software packages.
• Coordinates the development and implementation of new functionality and applications with users and IT staff.
• Assists with conversion and operational support planning for multiple simultaneous projects; manages training when applicable.
• Identifies how requirements and designs affect multiple application areas (including Epic and third-party applications) and recommends compliant solutions aligned with strategic direction.
• Acts independently to understand client business requirements, offers effective alternatives, and ensures design teams avoid conflicts.
• Performs and assists with analysis, design, configuration, testing, and maintenance of systems.
• Serves as a resource for assigned applications, providing support and troubleshooting as needed.
• Communicates complex project requirements, such as specifications, impact monitoring, user updates, and training, to users and explains application software functionality.
• Interacts with business and technical teams on problems, changes, and enhancements impacting data, workflow, or functionality.
• Serves as a liaison between the business community and IT to provide technical solutions meeting user needs.
• Provides expertise in clinical service lines and IT systems, negotiating agreements between clinical service lines, business units, and IT.
• Advises users on Epic platform and software capabilities, evaluating vendor offerings and software enhancements for technical standards compliance.
• Analyzes business and clinical operations to identify automation opportunities and assists in business process redesign for new technology.
• Makes recommendations for buy vs. build decisions and conducts feasibility studies.
• Prepares project plans, including definition, scope, resources, schedules, timelines, and budget estimates, ensuring completion within deadlines.
• Coordinates system development, implementation, operation, and maintenance, including design, testing, documentation, and performance monitoring.
• Ensures maximum system availability and data integrity.
• Develops reports, queries, forms, and screens to meet user process and information needs.

Requirements

• Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 5 years of experience in business process mapping, analysis, defining requirements, acceptance testing, and documentation.

Skills

• Proficient in using applications, operating systems, databases, hardware, platform connectivity, and interface design.
• Skilled in specifying user requirements, interacting with technical and healthcare staff, and documenting needs and outcomes.
• Strong project management skills with experience using project management software.
• Ability to work with minimal supervision, balance multiple tasks, set priorities, and guide team members.
• Strong organizational, analytical, and technical problem-solving skills.
• Excellent written and oral communication; ability to handle customer contacts effectively.
• Ability to work closely with healthcare application users, vendors, and technical professionals.
• Proficient in translating user requirements into system specifications.
• Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and their relation to applications.

Physical Requirements and Working Conditions

• Must be able to sit up to 80% of each workday.
• Must perform fine hand manipulation when using a computer keyboard.
• Ability to perform work-related travel, potentially exposed to road and weather hazards.
• Exposed to a normal office environment.
• Must operate all equipment necessary to perform job duties.