ERIEBANK, Community Office Assistant Manager

About the role

Supports the Community/Commercial Office Manager in overseeing daily operations, customer service, and team coordination. Community Office Assistant Managers follow the bank’s philosophy of positive energy, positive outcomes.

Responsibilities

• Assist in supervising front-line employees and daily banking operations
• Support customer inquiries and resolve basic service issues
• Monitor transaction accuracy, compliance, and branch cash control
• Contribute to branch sales goals and track performance metrics
• Help train, coach, and develop front-line employees
• Develop and maintain professional COI relationships and work closely with internal business partners

Attitudes

• Builds Positive Relationships – Values others’ feelings and rights in words and actions; embraces unique beliefs, backgrounds, and perspectives; demonstrates respect; treats colleagues, clients, and community members with dignity and fairness
• Client Focus – Prioritize customer needs and delivering exceptional service; ensure clients receive timely and personalized support
• Inclusion – Foster a diverse and inclusive work environment where all clients and employees feel valued and heard

Behaviors

• Demonstrates Strong Business Ethics – Exhibit honest behaviors and the ability to positively influence and work with others to achieve excellent results
• Leadership – Guide, motivate, and develop team members while driving the branch’s strategic goals; lead by example, set clear goals, provide on-the-spot coaching, empower staff, and maintain the vision aligned with the bank’s mission
• Integrity – Uphold ethical standards and honesty in all actions and decisions
• Collaboration – Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems
• Volunteerism – Engage in community outreach and corporate social initiatives

Competencies

• Accountability – Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies
• Innovation – Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity, and find ways to improve efficiency and enhance customer experience
• Professionalism – Maintain high standards of conduct, appearance, and communication; handle all customer interactions, employee relations, and business challenges with poise and competence

Position Level Expectations

• Community Office Assistant Manager I
  • Provide exceptional client and employee experience
  • Uncover and originate consumer and home equity loans
  • Demonstrate operational proficiency within the branch
• Community Office Assistant Manager II
  • Develop and maintain a strong loan pipeline and portfolio
  • Work diligently to provide an outstanding employee and customer experience
  • Demonstrate a strong level of proficiency with overall operations with minimal direction
  • Possess a proven history of leadership, banking knowledge, and experience in a supervisory role

Requirements

Qualifications, Education, and Experience

• A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred
• Successful completion of required background checks is required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Language Skills

• Ability to read, comprehend, and interpret documents
• Possess professional communication and interpersonal skills to write and speak effectively one-on-one and before groups of clients or employees
• Ability to communicate to clients directly and effectively

Technology Skills

• Ability to utilize telephone systems and possess good digital literacy including email, internet, and intranet use
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines, and any other computer programs pertinent to performing job duties

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to compute rate, ratio, and percent
• Ability to draw and interpret bar graphs

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to solve challenging problems involving several variables in a standardized situation

Physical Demands and Work Environment

• Operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers
• Noise level is moderate with constant communication and interactions with others
• Ability to lift up to 25 pounds
• Ability to travel on occasion to all market areas and attend seminars or training sessions offsite
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Benefits

• Medical, Dental, Vision & Life Insurance
• 401(k) with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

Eligibility requirements apply.