ESSA Bank, Community Office Assistant Manager

Key Responsibilities

• Aid in supervising front line employees and daily banking operations.
• Support customer inquiries and resolve basic service issues.
• Maintain transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach, and develop front line employees.
• Build professional relationships and collaborate with internal business partners.

Attitudes

• Builds positive relationships with internal and external clients by valuing their feelings and rights.
• Prioritizes customer needs and delivers exceptional service.
• Fosters a diverse and inclusive work environment where all clients and employees feel valued and heard.

Behaviors

• Demonstrates strong business ethics and honest behaviors.
• Positively influences and works with others to achieve excellent results.
• Guides, motivates, and develops team members while driving the branch’s strategic goals.
• Upholds ethical standards and honesty in all actions and decisions.
• Works closely and effectively with different departments and branches to achieve collective goals, shares insights, and solves problems.
• Engages in community outreach and corporate social initiatives.

Competencies

• Reflects skill, good judgment, positive conduct, and personal responsibility for assigned areas.
• Seeks to implement and leverage services and technologies that create efficiencies by demonstrating accountability, holding oneself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Stays updated with industry trends, adopts new technologies and processes, fosters a culture of creativity, and finds ways to improve efficiency and enhance customer experience.
• Maintains high standards of conduct, appearance, and communication when handling all customer interactions, employee relations, and business challenges.

Supervisory Responsibilities

(if applicable)

Qualifications, Education, & Experience

• A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
• A background screening will be conducted.

Languages Skills

• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.

Technology Skills

• Ability to utilize telephone systems and possess good digital literacy including email, internet, and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines, and any other computer programs pertinent to performing job duties.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Physical Demands and Work Environment

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers.
• Noise level is moderate with constant communication and interactions with others.
• May be required to lift 25 pounds in weight.
• Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs
• and much more!

Essential Eligibility Requirements Apply

ESSA Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status.

CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.