ER Unit Clerk

Mission

We believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs.

Duties and Responsibilities

• Maintains the medical records of patients receiving care in the ER unit.
• Processes all orders in a timely fashion using the appropriate systems and forms for the completion of this task.
• Enters consultation requests in a timely and accurate manner.
• Checks medical records every three hours to ensure that all orders have been noted and processed.
• Ensures that medical records contain adequate supplies of forms for use by members of the healthcare team.
• Files laboratory results, radiology reports, operative reports, and other documents related to patient care in the medical record promptly.
• Thins the medical record as needed according to policy, maintaining the confidentiality and integrity of the thinned portions of the medical record.
• Serves as the hub of unit communication for the healthcare team.
• Pages physicians and forwards responding calls as directed by the members of the healthcare team.
• Answers the telephone promptly using appropriate telephone etiquette to project a professional caring attitude.
• Answers patient call system promptly and conveys patient needs to the appropriate healthcare team member.
• Notifies the appropriate registered nurse when physicians arrive on the unit so that the nurse may join the physician for patient rounds.
• Notifies the resident and the registered nurse when newly admitted/transferred patients arrive on the unit.
• Affords assistance to the certified nursing assistant and environmental services in coordinating communication regarding discharges/transfers and cleaning of rooms in preparation for new admissions.
• Collects pagers/cell phones at the end of the shift and distributes them to oncoming staff members, recording which staff member has which pager/cell phone.
• Updates and maintains the unit whiteboard with needed information while maintaining patient privacy and confidentiality.
• Communicates with the oncoming clerical partner to keep them apprised of outstanding clerical issues.
• Updates required tracking logs and activity sheets for the nursing unit.
• Performs all of the following activities as directed, based on the needs of the patient population and the ER unit:
• Serves as the ER unit receptionist by greeting and directing individuals arriving in the patient care unit as needed.
• Maintains the fiscal integrity of the ER unit and hospital by ordering and using supplies appropriately.

Required Knowledge, Skills, and Abilities

• A High-School diploma is required.
• Previous ER unit secretary experience preferred.
• Computer experience preferred.
• Familiarity with medical terminology is preferred.
• Ability to concentrate on job duties amid many distractions required.
• Ability to maintain a high degree of accuracy in all work duties as required.

Benefits

• Paid Sick Time - effective 90 days after employment.
• Paid Vacation Time - effective 90 days after employment.
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month.
• Short and long-term disability and basic life insurance - after 30 days of employment.

Insight is an equal opportunity employer and values workplace diversity!