ER (Emergency Room) Nurse Manager

About Us

Emerus is the leader in small-format hospitals, partnering with respected health systems to provide care in local neighborhoods. This role is based at a 16-bed small-format hospital (8 ER, 8 Inpatient) in partnership with ChristianaCare. We are committed to creating a culture of patient and people-focused care, celebrating diversity, and ensuring equal access to development and opportunity.

About the Role

The purpose of this full-time leadership position is to ensure continuity of quality patient care in a small-format hospital environment. The role involves providing direction to clinical and office staff, ensuring compliance with regulations, and overseeing all functional aspects of the hospital, including Nursing, Lab, Radiology, Pharmacy, Front Office, and Dietary. The leader will drive patient safety initiatives, handle grievances, and assume fiscal accountability through budgetary oversight.

Responsibilities

• Provide leadership, training, supervision, guidance, and coaching for hospital employees.
• Serve as the Patient Safety Officer, monitoring and reporting patient incidents, serious events, and infrastructure failures.
• Conduct Root Cause Analyses (RCA) and develop action plans to improve patient safety using PDCA techniques.
• Ensure compliance with all policies, procedures, federal, state, and local regulations, and licensing/accreditation standards.
• Handle patient grievances while adhering to Emerus values and patient privacy regulations.
• Lead facility inspections by licensing and accrediting agencies.
• Oversee budgetary responsibilities and fiscal accountability.
• Monitor facility quality indicators and develop resolution plans in collaboration with regional and corporate teams.
• Ensure employee training, safety, and quality initiatives are upheld.
• Oversee business office compliance with policies, procedures, and customer service standards.
• Ensure the facility is equipped with necessary supplies for quality patient care.
• Work with Human Resources on employee-related issues, training, and staff development.
• Ensure all functional areas are fully staffed with continuous coverage.
• Participate in community outreach programs.
• Attend staff meetings and other mandated company events.
• Travel to facility locations as required.

Requirements

• BSN required; MSN preferred.
• Current state licensure as a Registered Nurse without sanctions.
• Current BLS, ACLS, and PALS certifications from the American Heart Association.
• 3+ years of progressive management experience in a hospital or healthcare setting (preferred).
• 5+ years of nursing experience (preferred).
• Knowledge of JCAHO or DNV standards.
• Completion of FEMA ICS 100, ICS 200, ICS 700, and ICS 800 within 60 days of hire.
• Fluency in English, both written and oral.

Benefits

• Flexible schedule.
• 401K match (fully vested on day one of eligibility).
• Free parking.