Equipment Technician I

About the role

The Systems Support Technician performs a variety of technical and clerical tasks involved with the operation, administration, and support of information systems including, but not limited to, equipment and job preparation; problem assessment; report preparation and generation; computer operation; data entry; file, tape, and disk management; and performs related work as required.

Responsibilities

• Operate and monitor computers and related peripherals
• Investigate hardware and system malfunctions and follow procedures to resolve problems
• Prepare and set up computer jobs and projects
• Read small printed words and numbers rapidly and accurately
• Compile and produce statistical reports
• Make arithmetic computations rapidly and accurately
• Work cooperatively and effectively with customers, vendor representatives, and department personnel
• Communicate effectively with others
• Perform a wide variety of tasks accurately and consistently
• Work different shifts, including weekends and holidays

Requirements

• Working knowledge and understanding of: computer principles and techniques of computer operations; operating systems in use by the county; tape/disk management systems; computer hardware and peripherals used by the county; modern office practices and procedures; record keeping practices and procedures; commonly used business software applications; operation and procedures involved with troubleshooting information systems and communication networks.

Qualifications

Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, completion of a college level program related to computer science from a community college or technical school would provide this opportunity.

Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, one year of experience similar to that of a Systems Support Trainee would provide such an opportunity.

Licenses: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Skills

• To type at a corrected rate of 45 words per minute may be required for some assignments.

Benefits

General: Paid Time Off, Health Plan, Cash Allowance, Retirement, IRS 457 Plan, Retiree Medical, Professional Development, and more. For answers to specific questions regarding the employment process, more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located here: http://sonomacounty.ca.gov/HR/Employee-Relations/Labor. For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to http://sonomacounty.ca.gov/Departments-Agencies/Human-Resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900.