Equipment Support II

About the Role

As an Equipment Support II, you will play an important role in providing excellent customer service while keeping the branch yard organized, safe, and ready for business. You will help manage the flow of equipment in and out of the yard, prepare equipment for delivery, assist customers and drivers with loading and unloading, fuel equipment, and support technicians and other branch team members with a variety of hands‑on tasks.

Responsibilities

• Greet and assist customers with their needs in the yard.
• Prepare and stage equipment for deliveries.
• Maintain the flow of equipment in and out of the yard.
• Load and unload equipment for customers and assist drivers.
• Hook up trailers and other towables to customer vehicles and ensure loads and trailers are properly secured.
• Communicate with the front office and shop using a two‑way radio.
• Instruct customers on the proper and safe use of equipment and demonstrate equipment operation.
• Review rental contracts to ensure the correct equipment is delivered.
• Complete customer equipment pickup and return receipts.
• Notify the Branch Manager or designee of damaged equipment.
• Maintain a clean, organized, and safe yard and work area.
• Fuel equipment.
• Check service and perform minor repairs on some small equipment.
• Regularly inventory equipment and accessories.
• Assist technicians, drivers, and other branch personnel with labor‑based tasks.
• Deliver and pick up branch supplies as needed.
• Deliver and pick up equipment from job sites as needed, including equipment exchanges.
• Fill propane cylinders upon request.
• Follow all safety policies, procedures, and PPE requirements.
• May be scheduled for extended hours and/or on‑call or standby rotations.
• Perform other duties as assigned.

Requirements

• Previous customer service experience within the construction industry or a related field (preferred).
• Knowledge or experience with construction rental equipment (a plus).
• Strong customer service and problem‑solving skills.
• Effective communication and active listening skills.
• Strong organizational and time‑management skills.
• Attention to detail and ability to complete tasks accurately.
• Ability to receive coaching and follow direction effectively.
• Ability to work under moderate supervision.
• Ability to read, write, and speak English; bilingual skills are a plus.
• Safety‑focused mindset and commitment to following all safety policies and procedures.
• Self‑motivated, dependable, and willing to learn.
• Team‑oriented and willing to assist coworkers.
• Comfortable working outdoors and around heavy equipment.
• Full range of motion, agility, and strength to climb in and out of large vehicles, trailers, and equipment.
• Ability to normally lift 25 lb., frequently lift 50 lb., and occasionally lift up to 90 lb. with mechanical or lift assistance.
• Must be at least 18 years of age to operate a company vehicle.
• Valid, unrestricted driver’s license and a driving record that meets company eligibility standards.
• A DOT medical card is not required at hire but may be required later depending on duties.
• Regular and predictable attendance.
• Professional appearance.
• Additional background checks and drug/alcohol testing may be required for access to restricted job sites.

Benefits

• Uniforms provided and cleaned for free.
• Annual work boot allowance.
• Rent any of our equipment for free.
• Free prescription safety glasses.
• Unique “Vacation Overtime Averaging” benefit that pays overtime while on vacation.
• “My Holiday” – a paid holiday of your choice annually.
• Medical, dental, and vision benefits after one month of employment.
• PTO, sick leave, and personal time accrued after 90 days.
• 401(k) retirement plan enrollment after 90 days.
• Opportunities for career growth and advancement within Sunstate.
• Baby Bonding leave.
• Discounts on movies, cell phone bills, and other services.
• Supportive, close‑knit work‑family environment.

Pay

Pay is dependent on experience, paid weekly, with overtime eligibility and a quarterly branch performance bonus.

Schedule

Typical schedule is Monday – Friday, 7:00 AM – 5:00 PM. Employees may be scheduled for extended hours, on‑call or standby rotations, and overtime is eligible.

Location

1747 N Earl Rudder Fwy., Bryan, TX 77803