Equipment Supervisor

JOB SUMMARY

The Equipment Supervisor is responsible for leading and supporting the Equipment Technician team while also serving as a hands-on technical resource in the field. This role combines supervisory responsibilities with active participation in equipment installation, start-ups, troubleshooting, maintenance, and customer support at industrial customer sites.

ESSENTIAL JOB RESPONSIBILITIES

• Schedule Equipment Technicians and coordinate upcoming service and installation work, including reviewing job scope, staging materials, ordering parts, and ensuring readiness for execution
• Provide hands-on field leadership by supporting equipment installations, start-ups, troubleshooting, preventive maintenance, repairs, system upgrades, and performance optimization activities at customer sites
• Diagnose and resolve mechanical, electrical, plumbing, instrumentation, and controls-related equipment issues while ensuring work is completed in accordance with P&IDs, electrical schematics, GA drawings, and customer specifications
• Train, mentor, and develop Equipment Technicians on installation methods, troubleshooting techniques, safety practices, documentation standards, and professional customer communication
• Serve as a key liaison between customers and internal teams including Sales, Project Management, Engineering, Production, and Customer Service to support successful execution of equipment projects and service activities
• Maintain strong customer relationships by providing professional on-site representation, addressing concerns proactively, and supporting customer training during commissioning and service visits
• Oversee modem and remote communication services, including system start-ups, connectivity troubleshooting, and coordination of replacements
• Review and ensure timely completion of service documentation, maintaining accurate service records and supporting reporting and quoting activities as needed
• Support equipment inventory management, including monitoring stock levels, coordinating replenishment, and maintaining company-issued vehicles, tools, and on-board materials in a safe and organized manner
• Promote safe work practices by ensuring compliance with Apex and customer safety policies and overseeing inspection, maintenance, and replacement of PPE and department equipment
• Identify opportunities to improve service quality, installation efficiency, scheduling effectiveness, and overall team productivity while practicing fiscal responsibility
• Support implementation of company policies, procedures, and continuous improvement initiatives within the equipment function
• Travel regularly to customer sites to provide supervision, technical support, and hands-on service as required

REQUIRED QUALIFICATIONS

• A high school diploma or equivalent
• Two (2) years of supervisory or team leadership experience
• Strong mechanical aptitude
• Experience with installation and repair of water treatment equipment such as water softeners and reverse osmosis systems
• Strong communication, interpersonal, and customer service skills with the ability to work effectively with customers and internal teams
• Organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook), SharePoint and ERP systems
• Ability and willingness to support process improvements and help implement company policies, procedures, and operational standards
• Ability and willingness to work in a variety of environments, including those that are loud and non-air conditioned
• Ability to sit, stand, and walk for extended periods of time
• Commitment to maintaining safety, quality, and operational standards in all work activities
• Valid driver's license and willingness to adhere to all company vehicle policies
• Willingness to travel to customer sites throughout the region, as needed, including occasional overnight travel outside of assigned region (estimated at 2 nights/month, on average)

PREFERRED QUALIFICATIONS

• A bachelor's degree in Engineering, Operations, Business or related field
• Two (2) plus years of supervisory or team leadership experience
• Previous experience as an Equipment Supervisor or Manager
• Familiarity with Safety Data Sheets (SDSs)
• Experience with chemical handling (i.e. transfer or blending of chemicals)
• Water Operator Certification
• Familiarity with the following types of equipment: Advantage Controls, Prominent, Iwaki, Walchem, Lakewood, LMI, Pulsafeeder, Stenner, Seametrics, Fleck, Clack, Marlo, Shelco, Turner Designs, Worcester, Belimo, copper silver ionization, and ultraviolet (UV) lights
• Ability to type at least 30 words per minute