Equipment Services Technician

About the role

We're seeking an Equipment Services Technician to support our field service team by installing, maintaining, and repairing fountain and aeration systems. This role involves completing service calls, performing service tasks, and ensuring equipment operates safely and efficiently.

Responsibilities

• Assist with the installation, maintenance, and repair of fountain and aeration systems.
• Support the scheduling and coordination of daily service routes while maintaining consistent communication with service office staff.
• Communicate with clients on pond status, maintenance, and service issues while assisting with solutions.
• Electronically complete service notes, including work orders/inventory used at visit, and communicate repair trends to quality and upper management.
• Stay current on industry standards and application methods to support the service department's reputation as the "Go To" name for pond services.
• Participate in aquatic herbicide and algaecide application activities while ensuring regulatory compliance.
• Aid in maintaining accurate documentation of work orders, inventory usage, and consumption.
• Assist with vehicle, equipment, inventory, and shop audits; ensure proper cleaning and storage procedures are followed before, during, and after routes; address and report any concerns.
• Maintain professionalism while representing The Pond Guy in the field and when interacting with customers.
• Support shop cleanliness and assist with grounds maintenance and general building upkeep as required.

Requirements

• 3-5 years of technical and mechanical maintenance experience.
• 2-3 years of customer service experience recommended; sales experience is a plus.
• Basic to intermediate electrical knowledge required, experience with high-voltage systems is a plus.
• Proficient computer skills required, including the ability to use service software and basic office programs.
• Strong verbal and written communication skills.
• Valid Michigan driver’s license with a clean driving record; ability to drive a truck and trailer will be required after training.
• Experience operating heavy machinery a plus.
• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus.
• Cross-train on pond management, including obtaining state certification as a chemical applicator.
• High School diploma required, college degree preferred.

Qualifications

• Must possess a valid Michigan driver’s license with a clean driving record; ability to drive a truck and trailer will be required after training.
• Experience operating heavy machinery a plus.
• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus.
• Cross-train on pond management, including obtaining state certification as a chemical applicator.
• High School diploma required, college degree preferred.

Skills

• Strong mechanical aptitude.
• Problem-solving skills.
• Customer-focused mindset.
• Ability to swim.
• Manual dexterity for working with small components.
• Ability to complete repetitive motions for long periods of time.
• Bending, continual lifting, lowering, and carrying packages that typically weigh 25 - 50 lbs. and managing packages up to 150 lbs.
• Standing/stooping for long periods of time.
• Adaptability to adverse weather conditions including heat, cold, rain, etc.

Benefits

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

Pay

This is a full-time hourly position with benefits.

Schedule

This is a year-round position. During the months of April – September, there will be extended work schedules, and you must be available to work between the hours of 7am and 6pm Monday-Friday. This equates to an average of 40-50 hours per week. During peak season, there are little to no Saturday shifts. The remaining months will be a Monday-Friday schedule.