Equipment Service Technician

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? This remote-based, customer-facing role primarily supports our Life Science Customers.

About the role

You will troubleshoot and repair equipment, as well as provide installation support on complex mechanical, electromechanical, and electronic units. Daily travel by driving a company vehicle is required. This is a safety-sensitive position covering the greater Knoxville area.

If offered this position, STERIS will run a 7-year driving record check. An acceptable driving record generally means a driver has a very limited number of moving violations, accidents, or driving-related convictions.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs, including PM performance, service calls, warranty calls, equipment installations, and field upgrade programs.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues and utilize advanced technology platforms for compliance, regulatory requirements, and documentation.
• Provide customers with information, pricing, and repair options.
• Build relationships with Sales to drive customer experience and revenue opportunities, identifying sales opportunities in your assigned territory.

Requirements

• High School Diploma or GED with at least 4 years of work experience, including 2 years in a mechanical/technical role.
• Associate’s degree, related certifications in technical/mechanical areas, competitive equipment training, or related military experience may substitute for technical experience.
• Customer and team engagement experience.
• Valid driver’s license and ability to meet all required background checks for vendor credentialing.
• Ability to meet flexible schedules, including potential overnights and early/late hours based on customer and business needs.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, and data input into multiple systems).

Skills

Individuals with experience in the following areas are often successful in this role:

• HVAC repair
• Mechanics
• Maintenance
• Refrigeration
• Boilers
• Chillers
• Equipment Repair
• Diesel and Automotive Repair
• Aviation Repair
• Plumbing
• Electrical

Benefits

• Market-competitive pay
• Extensive paid time off plus 9 additional holidays
• Comprehensive healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, equipment, and uniforms provided
• Long- and short-term disability coverage
• 401(k) with company match
• Maternity and paternal leave
• Pet insurance
• Tuition reimbursement and continued education programs
• Opportunities for advancement and stable long-term career growth

Pay

Pay range for this opportunity is $55,250.00 - $65,000.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums if higher than the range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.