Equipment Service Technician

About the Role

As a trusted STERIS advisor, the Equipment Service Technician drives an exceptional customer experience by providing preventative maintenance, troubleshooting, repair, equipment modifications, calibration, validation, and installation support on various mechanical, electro-mechanical, and electronic units. This role involves proactive daily customer interaction and completion of associated administrative tasks. This is a safety-sensitive position covering the greater Chicago area.

Responsibilities

• Drive customer satisfaction through proactive communication and commitment to resolving customer issues expediently.
• Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner using schematics, diagrams, and technical manuals.
• Complete administrative duties to ensure effective planning, utilization, and required paperwork completion.
• Develop and maintain effective, communicative relationships with customers, managers, support functions, and the sales organization.
• Communicate scheduling for preventative maintenance and estimated time of arrival for unscheduled work.
• Proactively respond to and resolve customer problems, utilizing product and industry knowledge to exceed service expectations.
• Identify sales opportunities and recommend STERIS products/services to customers; communicate leads to management and sales staff.
• Act as a positive ambassador for STERIS at customer sites.
• Respond to routine customer and sales questions regarding equipment operation, performance, sizing, utility requirements, and pre-installation evaluations.
• Provide timely service calls, warranty calls, field upgrade programs, and other support as needed.
• Maintain a courteous and professional demeanor when working with customers, contractors, management, and fellow employees.
• Follow customer protocols for entering and exiting facilities and abide by all STERIS and customer health & safety protocols.

Requirements

• High School Diploma with 2 years of experience in repair and maintenance of equipment, or similar experience.
• Valid Driver’s License.
• Ability to work flexible hours, sometimes outside “normal business hours,” and travel as required.
• Must be compliant with hospital/customer credentialing requirements.

Preferred Qualifications

• Associate or Bachelor’s Degree in electronics, mechanical, or a similar discipline.
• Competitive/competitor equipment training or related military experience.
• General knowledge of cGMP (current Good Manufacturing Practices) and GEP (Good Engineering Practice) used in pharmaceutical and research environments.
• Strong technical and troubleshooting skills.
• General knowledge of sterilization principles and methods, steam systems, sterilizers, and other decontamination methods.
• Strong customer communication skills with the ability to build positive rapport.
• Proficiency with computers, Windows software, and web technologies.
• Ability to work independently without supervision.
• Flexibility to handle multiple and changing priorities.

Benefits

• Base Salary + Incentive Compensation Program.
• Company-provided vehicle, cell phone, and laptop.
• Hands-on training program.
• Paid Time Off + 9 corporate holidays per year.
• Comprehensive healthcare, dental, and vision benefits.
• Healthcare and Dependent Flexible Spending Accounts.
• Long/Short Term Disability Coverage.
• 401(k) with a company match.
• Parental Leave.
• Tuition Reimbursement Program.
• Additional add-on benefits/discounts.

Pay

Pay range for this opportunity is $61,412.50 - $72,250.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.