Equipment Finance Servicing Specialist I
About the role
The Equipment Finance Servicing Specialist I is primarily responsible for the operational and contract servicing activities of equipment loans and leases. The incumbent will execute critical processes ensuring data accuracy in the core operating system for all contract entries and system changes. The incumbent is also responsible for all customer service activities and efficient ongoing contract servicing functions while delivering a positive customer experience. HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com.
Responsibilities
- Ensure that all loan, lease and collateral information is accurate and complete, correcting data when necessary.
- Respond to inquiries related to the general servicing of a loan or lease contract. This might include, but is not limited to, payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft processing, quoting loan payoffs, etc.
- Work with various vendors and internal tracking systems to mitigate risk by accurately tracking contract details.
- Monitor incoming payments and payoffs and process as necessary.
- Process contract maintenance as necessary, including but not limited to credit, customer-facing and reporting data points.
- Provide superior customer service to