Equipment Finance Customer Service Representative

Responsible for

• Handles all customer communications in a friendly, professional, and timely manner.
• Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests.
• Collections delinquent payments.
• Collaborates with inter-departmental responsibilities to ensure a timely customer service response.
• Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned.
• PARTNERS WITH VENDOR AND SALES TEAM IN ESTABLISHING AND MAINTAINING A COHESIVE TEAM ATMOSPHERE TO BEST SERVICE THE CUSTOMER.

Required Knowledge, Skills And Competencies

• Ability to interact with management on a daily basis.
• Experience and knowledge in customer service and working in call center or customer-support role.
• Strong verbal and written skills.
• Understanding of Microsoft Office (Word, Excel, Outlook).
• Strong active listening and verbal communication skills.
• Proficient in problem solving.
• Ability to multitask and manage time effectively.
• Experience in conflict resolution.

Industry And Work Experience

• 1 or more years of experience in a customer service, call center or collections environment.

Academic

• High school diploma or GED required.

Pay Range

Pay Range: 19.00 - 22.80 - 26.59 USD Hourly Pay Range $19.00 - $26.60

Benefits

• MEDICAL, DENTAL AND VISION INSURANCE
• Ameris Bank absorbs a major portion of the cost of healthcare.
• You become eligible for coverage on the first of the month following 30 days of employment.
• LIFE INSURANCE PROVIDED AT NO ADDITIONAL COST TO EMPLOYEES
• ACCIDENTAL DEATH & DISMEMBERMENT COVERAGE
• LONG-TERM DISABILITY COVERAGE
• PAID SICK AND VACATION LEAVE
• 11 HOLIDAYS
• VOLUNTEER/SERVICE DAY
• EMPLOYEE STOCK PURCHASE PLAN
• 401(k) RETIREMENT PLAN
• FLEXIBLE SPENDING ACCOUNTS
• HEALTH SAVINGS ACCOUNT
• HEALTH REIMBURSEMENT ARRANGEMENT
• SUPPLEMENTAL LIFE & OTHER INSURANCE PLANS
• IDENTITY THEFT PROTECTION
• PET INSURANCE
• LEGAL INSURANCE
• EMPLOYEE ASSISTANCE PROGRAM
• EMPLOYEE ADVOCACY PROGRAM
• TICKETS AT WORK (ENTERTAINMENT DISCOUNTS FOR AMERIS BANK EMPLOYEES)
• AT&T EMPLOYEE DISCOUNT
• WELLNESS DISCOUNTS FOR MEDICAL PREMIUMS AND OTHER REWARDS
• EMPLOYEE REFERRAL INCENTIVE
• EDUCATION ASSISTANCE
• EMPLOYEE RESOURCE GROUPS
• BANKING ADVANTAGES FOR EMPLOYEES

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.