EPPM Project Manager - Global FA Mgmt to TW Complaints Redesign

Job Description

The Senior Project Manager will lead projects to: move the Quality field action management process into the TrackWise software application globally, and to re-design and streamline the Quality complaints-handling process in the TrackWise software application globally. The Project Manager drives the delivery of the projects through advanced project management techniques and methodologies, aligned with Project Management Institute (PMI) best practices.

Key Skills, Experience, & Responsibilities

• 7 - 10 years senior project management experience using PMI guidelines.
• Partners with project sponsors and stakeholders to define project objectives and business case.
• Takes ownership for delivering project objectives and deliverables. Drives project execution to meet project schedule, cost and quality requirements.
• Establishes project governance structures and defines processes for reporting, review, and approval of project objectives and deliverables.
• Liaises between the IT, cross-functional business teams, and multiple vendors to ensure successful delivery of projects with technology and business process components.
• Experience with executive-level communications, written & oral.
• Proficient in using Microsoft suite (PowerPoint, Excel, Outlook, MS Teams, MS Project).
• Experience managing projects that involve software applications such as TrackWise, SFDC, and MuleSoft, multiple system integrations, and the implications associated with their respective release cycles and schedule constraints.
• Familiarity with working in a regulated environment (GxP), including ensuring audit preparation/documentation is completed and compliant.
• Experience managing projects that include IT software development activities that follow the traditional Software Development Life Cycle (design, development, testing, UAT, deployment activities).

Core Competencies, Skills, And Knowledge

• Program Management Concepts: Has technical and practical knowledge of core Program Management Body of Knowledge (PMBOK®) concepts and principles (e.g., agile, work breakdown structure, waterfall planning).
• Demonstrated experience managing/leading projects from initiation through closure.
• Skilled in establishing detailed definition of scope, schedule, resources, and budget using standard project management processes, tools, and templates (MS Project/SharePoint/etc.).
• Experienced in establishing various Management Plans for key Knowledge Areas: Schedule, Scope, Resource, Finance/Budget, Stakeholder, Risk/Issue, etc.
• Experienced in establishing and ensuring adherence to governance/controls for project change control, and project status/progress reporting.
• Proactive in identifying and collaboratively addressing risks and issues.
• Ability to engage Project Team and stakeholder community/sponsorship to address risks and issues in a timely manner.

Stakeholder Relationship Management

• Establishes and maintains effective relationships with internal and external customers and key stakeholders.
• Committed to meeting internal customers’ expectations and needs while maintaining objectivity and transparency.
• Has technical knowledge and communication proficiency to engage with external customers and suppliers.

Leadership Skills And Presence

• Demonstrable resilience, empathy, and accountability.
• Gains support by actively and consistently involving others.
• Possesses leadership presence that inspires project stakeholders and team members to achieve the project objectives.
• Proactive in driving creative resolutions to project risks and issues.

Creative Problem Solving & Active Listening

• Experienced in the techniques to work with diverse, cross-functional, and virtual teams and environments.
• Able to work on multiple concurrent activities and prioritize personal workload and team-work load to optimize project delivery.
• Able to lead effective meetings/workshops to achieve stated outcomes and drive decisions.
• Creates and adheres to meeting objectives and agendas, timely distribution of meeting minutes and follow-up on actions.

Organized and Detail-Oriented

Qualifications

• Minimum Requirements (Must Haves): 7 years of project management work experience using PMI guidelines.
• Preferred PMP, or other PMI Certification, or equivalent.
• BS in Business Administration, Computer Sciences, Engineering, or related degree that provide foundational skills that foster success in managing projects.
• Experience or background managing projects in the medical device industry that involve the Quality function, especially Quality complaints and the TrackWise software application.