Epicor Analyst

Key Responsibilities

• Serve as the primary on-site support resource for Epicor ERP, addressing user issues, system errors, and process questions promptly and effectively.
• Analyze and resolve day-to-day operational challenges related to the existing Epicor implementation, ensuring system reliability and efficiency.
• Gather feedback and requirements from on-site business units, translating needs into system updates, enhancements, or process adjustments.
• Design, configure, and test Epicor ERP modules and customizations to optimize workflows and support site-specific requirements.
• Develop and maintain user training materials and documentation tailored to the current on-site system and processes.
• Deliver hands-on end-user training and reinforce best practices for ERP usage to maximize adoption and compliance.
• Cook up with Epicor vendor support and IT colleagues to resolve complex technical issues and implement updates or patches as needed.
• Lead or assist with on-site ERP-related projects, collaborating with cross-functional teams to enhance system performance and business outcomes.
• Monitor system usage and data integrity, proactively identifying and correcting discrepancies to uphold data accuracy and compliance standards.

Required Qualifications

• Must be authorized to work in the United States.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent.
• 4+ years of hands-on Epicor ERP experience, including on-site system support, configuration, and troubleshooting.
• Strong analytical, organizational, and problem-solving abilities, with demonstrated experience in on-site ERP support roles.
• Excellent communication skills and customer service orientation, with the ability to support and train end users at all levels.
• Ability to work independently on-site, prioritize multiple requests, and collaborate effectively with local and remote teams.

Preferred Attributes

• Experience building productive on-site relationships with IT, business units, and stakeholders.
• Proven ability to challenge and improve existing processes for ongoing optimization of the Epicor system.
• High energy, hands-on approach, and a sense of urgency in delivering reliable on-site support and results.
• Strong personal accountability, attention to detail, and commitment to system and data accuracy.
• Critical thinker, agile learner, and motivated to stay current with ERP technology trends and best practices.
• Inspirational and supportive, able to foster a culture of continuous improvement and teamwork on-site.