EPIC Support Analyst (69492)

Summary Of Duties And Responsibilities

The EPIC Support Analyst possesses a deep understanding of Epic and health center operations. The EPIC Support Analyst ensures the initial as well as ongoing education and coaching in various areas of EPIC via bootcamps, webinars, workshops, and one on one trainings.

Primary Duties And Responsibilities

• Maintains updated and ongoing knowledge in designated EPIC areas.
• Plans, coordinates, facilitates, and evaluates learning sessions/trainings for members in collaboration with project partners including curriculum design, agenda setting, and trainer identification.
• Designs, develops, and maintains EPIC program content and materials.
• Serves as a partner and coach, identifying new ways to support staff members.
• Serves as a resource for members on key content areas – connecting members with the tools and resources they need to reach health center goals.
• Utilizes best practices for use within the organization.
• Supports program growth and development.

Qualifications

• A High School Diploma or GED.
• One year of Epic experience in similar or relevant role.
• Possess workflow knowledge.
• Strong understanding of health center operations.

Preferred Qualifications

• EPIC Certification or EPIC Proficiency Certification.
• Three years of Epic experience in similar or relevant role.
• Experience in or with a Federally Qualified Health Center (FQHC).
• Superb verbal and written communication skills.
• Excellent writing skills for correspondence, summary, and progress reports, editing.
• Ability to work professionally with all levels of leadership.
• Ability to multi-task and prioritize, work autonomously, establish timelines, and meet deadlines.
• Excellent time-management and organizational skills, coordinating multiple tasks, events, and project timelines.
• Excellent administrative skills.
• Detail oriented and efficient.
• Work well in a team environment and can generate solutions to issues as they arise.